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The Future of Internal Communication podcast is hosted by The Institute of Internal Communication – the only professional body solely dedicated to internal communication. This podcast hosts a range of subject matter experts from within and outside internal communication, each sharing their insights on the future of internal communication. These thought-provoking discussions address the critical role of communication as a driver of workplace trust, connection, community, collaboration, innovation, engagement, culture, change, resilience and performance. Organisations today face a rising tide of challenges, causing widespread disruption and demanding wholesale business transformation. How colleagues communicate both on- and off-line is the glue that holds organisations together. Communication cultivates goodwill and drives alignment around a shared purpose. In a rapidly evolving world, Jennifer Sproul, Dominic Walters and Cat Barnard explore opportunity for internal communicators. As work becomes increasingly digital, data driven, distributed and on-demand, their conversations with thought-leaders examine the human side of work. This series showcases the critical link between empathic communication and workplace trust, connection, community, collaboration, innovation, engagement, culture, change, resilience and performance.
Episodes

Wednesday Sep 24, 2025
Creating safer communication at work with Shaun Keep and Paul Adams
Wednesday Sep 24, 2025
Wednesday Sep 24, 2025
As late-stage capitalism continues to prioritise profit over people and planet, we are never far from a breaking news event about corporate corruption, greed or misconduct causing turmoil for those impacted. But more often than not, internal wrongdoing will have taken place for months and years before whistles are blown and affairs are made public.
In this episode, Cat and Jen chat with former police detectives Shaun Keep and Paul Adams. They set up Say-So after joining forces on a safeguarding assignment to review the public protection around vulnerable children and adults. They are passionate advocators for the need to create spaces where concerned colleagues can safely voice their concerns about mismanagement without fear of retribution.
Say-So’s website: www.say-so.co.uk
Shaun Keep is a public protection professional who served as a police detective for over 30 years. He specialised in child protection, anti-corruption and homicide investigations and has worked for four law enforcement agencies, the Church of England and a national Sports Organisation advising on and reviewing their policies and investigations into offences against the vulnerable.
He has been a 'subject matter expert' on a major transformation and development project in a large public service focusing upon attitudes towards vulnerable persons. He has been working to transform organisations in the 'speak up' space since 2017.
In 2015 Shaun was contracted to Surrey Police to assist build their investigation performance in the area of 'Public Protection' cases and this opened his eyes on a regional and national level to the extent of allegations of neglect and abuse against vulnerable adults.
Shaun's personal experience of the care sector has been entirely positive with his mother receiving almost 10 years of good quality domiciliary care, sheltered accommodation care and finally nursing home care. Shaun believes this should be the norm.
His work in creating a safe and trustworthy means for staff to speak up has led to an ever growing understanding of how important it is, in any business sector, to hear from and listen to employees concerns.
impacted. But more often than not, internal wrongdoing will have taken place for months and years before whistles are blown and affairs are made public.
In this episode, Cat and Jen chat with former police detectives Shaun Keep and Paul Adams. They set up Say-So after joining forces on a safeguarding assignment to review the public protection around vulnerable children and adults. They are passionate advocators for the need to create spaces where concerned colleagues can safely voice their concerns about mismanagement without fear of retribution.
Find Shaun on LinkedIn: https://www.linkedin.com/in/shaun-keep-b9554828/
Paul Adams is a safeguarding professional having spent 30 years in the police Service as a detective specialising in major crime investigation. Specialist skills include interview techniques around suspects, victims, survivors, vulnerable adults and children. The managements and tasking of sensitive information has also been a consistent part of his detective career. Since retirement he has worked for National Crime Agency under CEOP (Child Exploitation & online Protection) and Surrey Police reviewing safeguarding and public protection around vulnerable children and adults.
Paul has also been an approved foster carer to young children in Berkshire, whilst running his own children's fostering charity to try and improve the outcomes and development of children who find themselves in care. Paul is passionate about people being able to "speak up" particularly foster children and foster carers having a voice and being heard, within children's social care. This was one of the main reasons he started Say So.
Find Paul on LinkedIn: https://www.linkedin.com/in/paul-adams-pop-charity/
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