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The Future of Internal Communication podcast is hosted by The Institute of Internal Communication – the only professional body solely dedicated to internal communication. This podcast hosts a range of subject matter experts from within and outside internal communication, each sharing their insights on the future of internal communication. These thought-provoking discussions address the critical role of communication as a driver of workplace trust, connection, community, collaboration, innovation, engagement, culture, change, resilience and performance. Organisations today face a rising tide of challenges, causing widespread disruption and demanding wholesale business transformation. How colleagues communicate both on- and off-line is the glue that holds organisations together. Communication cultivates goodwill and drives alignment around a shared purpose. In a rapidly evolving world, Jennifer Sproul, Dominic Walters and Cat Barnard explore opportunity for internal communicators. As work becomes increasingly digital, data driven, distributed and on-demand, their conversations with thought-leaders examine the human side of work. This series showcases the critical link between empathic communication and workplace trust, connection, community, collaboration, innovation, engagement, culture, change, resilience and performance.
Episodes
Wednesday Sep 04, 2024
Wednesday Sep 04, 2024
Peter Mandeno is an expert in the science of human connection. His work goes beyond simply explaining why connections matter to show organisations how to improve connectivity outcomes by design – for employee engagement, wellbeing, creativity and performance.
As many countries in the Global North grapple with societal loneliness epidemics, in tandem organisations are encountering rising social friction at work. Yet strong bonds with work colleagues underpin successful collaboration, innovation and long-term business sustainability.
In this episode, Jen, Cat and Dom discuss what Peter discovered during his PhD research and why human connection is so invaluable. They also explore what organisations can do to improve engagement and wellbeing at work.
Takeaways
- Organisations need to create the conditions for authentic and meaningful connections to happen naturally in the workplace.
- Emotional, transactional, and intellectual connections are all valuable and contribute to engagement, well-being, and innovation.
- Internal communicators can promote better connectivity by focusing on content, channel, and context.
- Human connection should be seen as a strategic objective and given the necessary time, resources, and attention.
About Peter Mandeno
Peter Mandeno is an expert in the science of human connection. His work goes beyond simply explaining why connections matter to show organisations how to improve connectivity outcomes by design – for employee engagement, wellbeing, creativity and performance.
A native of New Zealand, Peter earned his PhD in Design Engineering from Imperial College London. His research built on two decades of global industry experience in communication, strategy and design. Peter has worked with organisations ranging from ABN AMRO and GSK to KPMG and Vodafone, helping them communicate more effectively and designing experiences that get diverse and distributed teams connecting more authentically.
Peter’s approach is practical, applicable and accessible. In addition to delivering inspirational keynotes and teaching masterclasses to teams of all sizes, Peter advises and consults globally on a range of human connectivity challenges from employee engagement and hybrid work strategies to talent retention and client relationships. Peter’s book – ‘Better Connected’ – is due to launch in 2025.
Find Peter on LinkedIn: https://www.linkedin.com/in/petermandeno
Peter’s website: https://betterconnected.world
HBR article: https://hbr.org/2013/01/facilitating-serendipity-with-peel-and-eat-shrimp
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