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The Future of Internal Communication podcast is hosted by The Institute of Internal Communication – the only professional body solely dedicated to internal communication. This podcast hosts a range of subject matter experts from within and outside internal communication, each sharing their insights on the future of internal communication. These thought-provoking discussions address the critical role of communication as a driver of workplace trust, connection, community, collaboration, innovation, engagement, culture, change, resilience and performance. Organisations today face a rising tide of challenges, causing widespread disruption and demanding wholesale business transformation. How colleagues communicate both on- and off-line is the glue that holds organisations together. Communication cultivates goodwill and drives alignment around a shared purpose. In a rapidly evolving world, Jennifer Sproul, Dominic Walters and Cat Barnard explore opportunity for internal communicators. As work becomes increasingly digital, data driven, distributed and on-demand, their conversations with thought-leaders examine the human side of work. This series showcases the critical link between empathic communication and workplace trust, connection, community, collaboration, innovation, engagement, culture, change, resilience and performance.
Episodes
Wednesday Apr 03, 2024
Wednesday Apr 03, 2024
In this episode, the hosts are joined by guest Alex Fahie to discuss the role of artificial intelligence (AI) and generative AI in internal communication. They explore the potential of generative AI to automate content creation and the impact it may have on the role of internal communicators. They also discuss the importance of upskilling for internal communicators to effectively leverage AI tools. The conversation then shifts to the practical application of generative AI in the education sector, specifically in tasks such as lesson planning and finding cover for absent teachers. They discuss the application of AI in internal communication and the importance of humanising technology. They explore topics such as automating touch points and employee experience, moving from a task-based approach to systems thinking, the role of internal communicators in humanising technology, the challenges of labels and identity, and the risks of data and labels. They emphasise the need for internal communicators to ensure the healthy use of AI in organisations and focus on outcomes rather than tools and tactics. The main takeaway is the importance of play and experimentation in understanding and utilising AI effectively.
Takeaways
- Generative AI uses artificial intelligence to generate new content, such as text, images, videos, and songs.
- While generative AI has the potential to automate content creation, it is important for internal communicators to be educated and skilled in using these tools effectively.
- Generative AI can be applied in various tasks in the education sector, such as lesson planning, essay marking, and finding cover for absent teachers.
- Teachers' reactions to generative AI in education vary, with some expressing apathy due to the influx of educational technology, while others see it as a way to alleviate administrative burdens and fall back in love with teaching.
- Internal communicators can be empowered by AI tools to have a seat at the table and effectively fulfill their role in organisations.
About Alex Fahie
Alexander Fahie is a semi-good entrepreneur, AI consultant and a very-average author, on a mission to make a difference.
After studying Politics with Economics at Newcastle University, Fahie entered investment management in 2011. He was recognised as a 'top 30 under 30' in 2016. In 2018, he founded Ethical Angel, a company tasked with turning the needs of charities into learning experiences to ensure good causes had more sustainable support. The firm has garnered VC investment from around the world, numerous awards, and full B-Corp certification, collaborating with major businesses.
In 2020, Fahie was part of the UK delegation for the UK Government Tech4Good trade mission to India. In 2023, the same year that his book, “Workplace Learning: Have we got it all wrong?” was published, Fahie founded TAISK, using AI to complete tasks.
Whether helping a small business owner drive sales, giving teachers precious hours back for student interaction, enabling CEOs to improve efficiency and culture, or helping students fast-track their learning and earning potential, TAISK is the game-changer and one of Europe's fastest growing AI workshops.
Linkedin: https://www.linkedin.com/in/alexander-fahie/
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