The Future of Internal Communication

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The Future of Internal Communication podcast is a series commissioned by The Institute of Internal Communication.

Organisations today face widespread and continuous disruption. The way communication takes place within and across teams, departments and business units is more critical than ever.

The podcast hosts subject matter experts from within and outside internal communication, each sharing their insights on the future of work and the role of communication as an essential driver of workplace trust, connection, culture, innovation, resilience and performance.

Hosts Jennifer Sproul, Dominic Walters and Cat Barnard explore opportunity for internal communicators. In increasingly digital, data driven, distributed and on-demand work landscapes, their conversations with thought-leaders examine the human side of work.

Episodes

Wednesday Oct 22, 2025

Knowledge sharing in the age of AI with Zoe Colosimo

Wednesday Oct 22, 2025

With a significant proportion of the UK already struggling to access basic online tools and services, digital accessibility is a key issue too few business or political leaders are addressing. Without urgent attention to educate and inform, already disadvantaged and vulnerable people and communities will continue to fall behind and miss out on the benefits AI has to offer, not least in addressing social and societal inequality.

In this episode, Jen, Dom and Cat chat with Zoe Colosimo, COO of award-winning giving platform Neighbourly. They discuss what socially-minded organisations can do to address AI inequality and the opportunity for internal communication to help make a difference.

About Zoe Colosimo

Zoe is a founding member and the Chief Operating Officer at Neighbourly, an organisation dedicated to helping companies bring their brand purpose to life. Since its launch in 2014, Neighbourly has enabled businesses to make meaningful contributions to local communities through volunteer time, grants, and surplus products and built a network of over 45,000 local causes and 9000+ company offices and branches, creating nearly £1 billion in social value across the UK and Ireland.

Zoe’s motivation is rooted in the belief that sustainable communities are built through local relationships, and good corporate citizenship is essential to any company’s success.