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The Future of Internal Communication podcast is hosted by The Institute of Internal Communication – the only professional body solely dedicated to internal communication. This podcast hosts a range of subject matter experts from within and outside internal communication, each sharing their insights on the future of internal communication. These thought-provoking discussions address the critical role of communication as a driver of workplace trust, connection, community, collaboration, innovation, engagement, culture, change, resilience and performance. Organisations today face a rising tide of challenges, causing widespread disruption and demanding wholesale business transformation. How colleagues communicate both on- and off-line is the glue that holds organisations together. Communication cultivates goodwill and drives alignment around a shared purpose. In a rapidly evolving world, Jennifer Sproul, Dominic Walters and Cat Barnard explore opportunity for internal communicators. As work becomes increasingly digital, data driven, distributed and on-demand, their conversations with thought-leaders examine the human side of work. This series showcases the critical link between empathic communication and workplace trust, connection, community, collaboration, innovation, engagement, culture, change, resilience and performance.
Episodes
Wednesday Mar 27, 2024
Wednesday Mar 27, 2024
- Listening is a crucial skill for leaders and organisations to foster trust, engagement, and innovation.
- The lack of emphasis on listening in business education hinders leaders' ability to effectively listen and engage with employees.
- Organisations should prioritise and act on feedback from internal stakeholders to drive change and improve outcomes.
- Internal communicators can play a vital role in creating a listening culture by becoming the voice of employees and influencing decision-making.
About Howard Krais
Howard co-founded True, a business set up to help organisations build winning cultures through maximising the potential of their people in early 2023.
Before True, Howard spent much of his career in senior in house communications and engagement roles at businesses such as Ernst & Young, GSK and latterly Johnson Matthey.
Over the last six years, together with colleague Mike Pounsford and Kevin Ruck, Howard has led work focused on how organisations listen. Following four ground-breaking reports, a book, entitled “Leading the Listening Organisation” was published by Routledge in December 2023.
Howard was President of the UK chapter of International Association of Business Communicators for two years (2019-21), and Chairman of Wealdstone Football Club (2007-16).
LinkedIn: https://www.linkedin.com/in/howard-krais-4094a02/
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