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The Institute of Internal Communication is the UK’s only independent professional membership body solely dedicated to internal communication. Since the emergence of COVID-19 in 2020, Internal communication has been recognised as the vital glue that holds distributed, remote and hybrid teams and organisations together. As we adapt to an era of continuous change, how we communicate at work has never been more important.
Episodes
Wednesday Mar 27, 2024
The Listening Organisation
Wednesday Mar 27, 2024
Wednesday Mar 27, 2024
- Listening is a crucial skill for leaders and organisations to foster trust, engagement, and innovation.
- The lack of emphasis on listening in business education hinders leaders' ability to effectively listen and engage with employees.
- Organisations should prioritise and act on feedback from internal stakeholders to drive change and improve outcomes.
- Internal communicators can play a vital role in creating a listening culture by becoming the voice of employees and influencing decision-making.
About Howard Krais
Howard co-founded True, a business set up to help organisations build winning cultures through maximising the potential of their people in early 2023.
Before True, Howard spent much of his career in senior in house communications and engagement roles at businesses such as Ernst & Young, GSK and latterly Johnson Matthey.
Over the last six years, together with colleague Mike Pounsford and Kevin Ruck, Howard has led work focused on how organisations listen. Following four ground-breaking reports, a book, entitled “Leading the Listening Organisation” was published by Routledge in December 2023.
Howard was President of the UK chapter of International Association of Business Communicators for two years (2019-21), and Chairman of Wealdstone Football Club (2007-16).
LinkedIn: https://www.linkedin.com/in/howard-krais-4094a02/
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